Shipping & Returns
Shipping Information
At Teal Plank Workshop, we value your satisfaction and aim to provide a seamless shopping experience. Our shipping process is designed to deliver your orders promptly and securely.
Shipping Methods
We offer several shipping methods to cater to your needs:
- Standard Shipping: This is our default shipping option, ensuring cost-effective and reliable delivery.
- Express Shipping: Need your order sooner? Opt for our express shipping option and receive your items within a shorter timeframe.
- International Shipping: We ship globally to bring our unique products to enthusiasts worldwide. Please note that additional customs charges may apply for international orders.
Processing Time
Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. The typical processing time is 1-2 business days. Please note that during peak seasons, processing may take slightly longer.
Tracking Your Order
Stay informed about the status of your order with our efficient tracking system. Once your order is shipped, you will receive a confirmation email containing a tracking number. Simply enter the tracking number on our website to track your package's journey until it reaches your doorstep.
Shipping Costs
Shipping costs vary depending on your location, selected shipping method, and order weight. To provide you with accurate shipping costs, please proceed to the checkout page and enter your delivery address. The shipping cost will be calculated automatically.
Returns & Refunds
While we strive to deliver products of the highest quality, we understand that circumstances may arise where returns are necessary. Below, you will find detailed information about our return policy and procedures.
Eligibility for Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please ensure that all tags, labels, and accessories are intact.
Initiating a Return
If you find it necessary to return an item, please follow these steps:
- Contact our customer support team via email or phone, providing your order details and reason for the return.
- Wait for our team to review your request. Once approved, you will receive a return authorization number (RMA) and further instructions via email.
- Package the item securely, including any relevant components, and attach the RMA number visibly on the package.
- Ship the item back to us using a reliable shipping method. Ensure that the RMA number is clearly visible on the package.
Return Shipping Costs
If the return is due to our error or a defective product, we will provide a prepaid shipping label. In all other cases, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure safe delivery.
Refunds
Upon receiving and inspecting the returned item, we will initiate the refund process. Please allow up to 5 business days for the refund to be processed. The refunded amount will be returned to your original payment method.
Our Customer Satisfaction Guarantee
At Teal Plank Workshop, we take pride in delivering exceptional products and customer service. To ensure your satisfaction, we offer a customer satisfaction guarantee.
Product Quality
We meticulously source and create our products, ensuring exceptional quality and craftsmanship. If you encounter any quality issues with your purchase, please contact our customer support team, and we will swiftly resolve the matter.
Responsive Assistance
Our knowledgeable and friendly customer support team is available to assist you with any inquiries or concerns you may have. Reach out to us via email or phone, and we will provide prompt and helpful assistance.
Secure Transactions
Your privacy and security are of utmost importance to us. We employ industry-standard security measures to protect your personal information and ensure secure transactions throughout the purchasing process.
Feedback and Suggestions
We value your feedback and encourage you to share your suggestions or ideas for improvement. Your input helps us enhance our products and services to better cater to your needs.
Thank you for choosing Teal Plank Workshop. We look forward to serving you and providing an exceptional experience from the moment you browse our website until your order arrives.
